Privacy Policy

1. Information We Collect

To provide seamless order fulfillment, packaging, and support, we collect information directly provided by you and automatically generated during your site visit:

• Contact & Shipping Data: Full name, shipping/billing address, active WhatsApp/mobile number, and email address.
• Transaction Records: Purchased handmade items, order value, payment status, and order identifiers.
• Direct Support Communications: Queries, custom size requests, and messages shared via WhatsApp, email, or contact forms.
• Technical Browsing Data: IP address, device type, browser specifications, and navigation logs collected via essential cookies.

2. Payment Information & Security

Kanha Clothing operates strictly on a 100% Prepaid Model. Cash on Delivery (COD) is not supported. All digital payments (UPI, Cards, Net Banking) are processed via encrypted, PCI-DSS compliant payment gateways.

We never store, access, or record your complete credit/debit card numbers, CVV codes, or banking passwords on our servers.

3. How We Use Your Information

Your data is used solely for legitimate operational and fulfillment tasks:

• To verify prepaid transactions and dispatch your orders.
• To send shipment tracking links, invoice confirmations, and delivery updates via WhatsApp/SMS/Email.
• To resolve customer support inquiries and process verified return or refund requests.
• To protect the website against security threats and unauthorized access.

4. Information Sharing & Third Parties

We do not sell, rent, or monetize your personal data. We only share necessary details with authorized partners under strict confidentiality:

• Courier & Logistics Partners: Recipient name, address, and mobile number for parcel delivery.
• Payment Processors: Transaction parameters required to securely authenticate prepaid orders.
• Legal Authorities: Only when legally required to comply with court orders or Indian regulatory frameworks.

5. Cookies & Tracking Technologies

We use essential session cookies to remember items in your shopping bag and maintain optimal page speed. You can disable cookies through your browser settings, though doing so may prevent checkout features from functioning correctly.

6. Protection of Minors

Our shopping and payment services are intended for adults. We do not knowingly collect personal identifiable information directly from children under 18 years of age.

7. Data Retention & Your Rights

You have the right to request access to the personal data we maintain, ask for corrections, or request account data removal. We retain purchase history only as required to complete order deliveries, fulfill accounting standards, and adhere to Indian tax regulations.

8. Changes to This Privacy Policy

We reserve the right to update this policy periodically. Any adjustments will be published directly on this page with the updated revision date (Effective Date: 23 August 2026).